Refund Policy

Short version: the beta is free, nothing auto-charges you today, and when paid plans start you can cancel any time and always know what you're paying before you pay it.

During the beta

RepReview is free while it's in beta. There is nothing to refund, and we will never charge a card without you choosing a plan first.

When paid plans start

• Cancel any time. Cancelling stops the next renewal and you keep access until the period you've already paid for ends.
• Bought in the app through Apple? Apple handles the money. Refunds go through reportaproblem.apple.com under Apple's policy — we can't refund an Apple charge ourselves, but tell us and we'll help you with it.
• Paid us directly (card via Stripe)? Email support@repreview.org within 14 days of a charge and we'll refund it in full, no questions asked. After 14 days we refund the unused part of the period if the app was broken for you, and we'll always talk it through.
• Charged by mistake, twice, or after cancelling? We refund it in full, always.
• If we cancel your account for a reason that isn't your fault, we refund the unused time.

Team and school plans

Team plans are billed per team. If you cancel mid-term we refund the unused whole months on request. We don't lock schools into multi-year deals.

Coaching fees

Money you pay a coach for their coaching is between you and that coach — it doesn't go through RepReview, so we can't refund it. Ask your coach about their own policy before you pay them.

Your legal rights

Nothing here takes away rights you have under consumer law, including any statutory right to cancel a purchase within a set period.

How to ask

Email support@repreview.org from the address on the account, with the date and amount. A person replies, usually within two working days, and refunds land back on the original card within 5–10 days of being approved.